Thinking of returning an item?
At FIRST2TEACH.COM we have a very simple and fast returns service. If you change your mind regarding a product that you have ordered from us (Right for Withdrawal) or if you’ve noticed a damaged or defective product (DOA – Dead on arrival) in your order, you can return it to us (call us).
Right for Withdrawal
You have the right to return a product within fourteen (14) days from the date of delivery. The return of the product is accepted only, if the product is in its original condition, the packaging of the product has not been opened or unsealed, it is not soiled or altered, or is in a condition beyond its original one. In this case, the cost of returning the product is bared by the customer.
Returning a damaged or defective product (DOA – Dead on arrival)
In case of a damaged or defective product (DOA – Dead on arrival), you can return it back to us within seven (7) days for replacement by another one, if available or a new product of similar characteristics. In this case, the cost of returning the product is covered by FIRST2TEACH.COM.
Dispatching the wrong item
In case any of the products you have received is the wrong one (i.e. it is not the one you have ordered) we will immediately replace it, with the correct one without any charge to the customer.
Simple 3-step returns procedure
- Fill in the electronic returns form (UNDER CONSTRUCTION PLEASE CALL)
In any of the above mentioned cases, it is necessary to fill in the electronic returns form.
- Packaging of product
After completing the electronic returns form, please place the packaged product in a larger box in order to ensure that it is not damaged during return delivery to us.
- Receipt of product from your address
Once we have received the completed electronic returns form, we will contact you in order to arrange the receipt of the parcel from your address and return to us.
For any further inquiries you can contact us by phone on 70006683 or +357-99583352 (Mon-Fri 9:00΄ – 16:00΄) or by e-mail:[email protected].
Terms of Returns Policy
In case of return of a product by the customer, the return is accepted by FIRST2TEACH.COM only, if the product is in perfect condition, the packaging of the product has not been opened or unsealed, it is not soiled or altered, or is in a condition beyond its original one. In any of the above mentioned cases, it is necessary to fill in the electronic returns form, within fourteen (14) days from the date of delivery of the product.
FIRST2TEACH.COM does not accept, permit or have any liability for returns that are carried out beyond the fourteen (14) day time period from the date of the delivery of the product.
In case of a damaged or defective product, it may be required that the product is sent directly to the manufacturer/supplier. FIRST2TEACH.COM does not have any liability for damaged or defective products or bad quality of products distributed. All products are received, packaged and sealed by the suppliers. Nevertheless, you reserve all rights mentioned above.
If any product that does not comply with the above rules is returned to FIRST2TEACH.COM, then this product will be returned back to the customer, and the delivery costs will be charged to him.
The guarantee of products that appear on the website of FIRST2TEACH.COM is the one that the manufacturer of each product determines. FIRST2TEACH.COM does not offer any additional guarantee, except for where it is mentioned differently.